SnapDeposit Frequently Asked Questions

What is SnapDeposit?
SnapDeposit is a secure mobile banking service that allows eligible members to deposit funds using their smartphone (iPhone or Android), into their 1st Financial accounts.

How will SnapDeposit benefit me?
SnapDeposit allows you to save time and money by safely depositing checks into your checking and savings accounts, anytime, anywhere – using a supported device (explained below).

What phones are compatible with SnapDeposit?
iPhone® and Android™ phones are all compatible.

  • For iPhone/iPad: minimum operating system 6.0+ & the free 1stFinFCU app available through the App Store
  • For Android devices: minimum 2.3+ operating system & the free 1stFinFCU app available through the Android Market

Are tablets compatible with SnapDeposit?
 iPads are compatible using the iPad version of the 1stFinFCU version of the app.

Who is eligible for SnapDeposit?
In order to use SnapDeposit, you must be a 1st Financial member who meets the following requirements:

  • Account must be open
  • Valid email address
  • Current user of 1st Financial’s NetBr@nch and mobile applications

Are there limits on the amount of funds or number of checks I may present through SnapDeposit?
Yes, you will be restricted to a daily maximum amount of $1,000 consisting of up to 5 checks; additionally, a total monthly limit of $10,000 will be imposed with the check count not to exceed 60 during that period.

Is there a fee to use SnapDeposit?
No

How do I sign up for SnapDeposit?
Users may self-enroll on their phone, call, or come into the branch and request the service.

Once enrolled, how do I login? What is my ID and Password?
You will log-in using your 1st Financial NetBr@nch user ID and password.

How will I receive notifications about SnapDeposit registration and deposit confirmations?
All notifications will be sent to the email address you listed when you enrolled in the program. You must keep this email current.

What accounts can I make a deposit to with this service?
You can make deposits to your checking and savings accounts.

Can I split a mobile deposit between multiple accounts?
No. A check can only be deposited into a single account. However, funds can be moved to another account using the transfer function found on the main landing page of the application.

Do I need to take a picture of both the front and the back of the check, and how should it be oriented?
Yes. To successfully complete a mobile deposit, you must take a picture of the front and the back of the check. The check should be positioned in landscape format

Can I make a mobile deposit with a check made payable to a joint owner on my account?
Yes. As long as the individual is a joint owner on the account and the check has been properly endorsed.

Can Business Checking accounts use SnapDeposit?
Yes

If I use both Internet Banking and Mobile Banking, will I see my transaction history reflected in both places?
Yes

What types of checks cannot be deposited using SnapDeposit?

  • Foreign Items
  • Savings Bonds
  • Money Orders
  • Travelers checks
  • Temporary/Starter checks
  • Checks made payable to cash
  • Third Party Check Items (double endorsement items)
  • Checks purported to be a lottery or prize winning
  • Checks previously submitted for deposit
  • Checks that contain evidence of alteration
  • Stale-dated or Post-dated checks
  • Incomplete checks (i.e. missing date, missing payee, improper endorsement, etc.)
  • Items stamped “non-negotiable”
  • Substitute Checks

How do I endorse my checks?
Endorse your check with your name as it appears on the front of the check, and include “for mobile deposit only” followed by your signature. Your check will not be accepted for deposit if it does not contain your endorsement as noted above. In this situation, you will receive an email noting the rejection of the item. In the event than an item was rejected due to a circumstance that you were subsequently able to correct, you may re-submit the corrected item or bring it to any branch. Branch staff will consult Quality Assurance staff to ensure proper acceptance of the item. Duplicate presentment of the same item may be cause for removal from the RDA program and potential closure of the account if 1st Financial suffers a loss due to the double-presentment.

Do I need a deposit slip to make a deposit?
No, sending a clear image of the front and back of the check is all that is needed to make a deposit.

How do I verify that a check has been accepted?
After submitting the deposit, the screen will note that the deposit was successful. You will also see the deposit in your account history if it is successful. All SnapDeposit items will include a physical review and deposits may be adjusted or rejected based on the check’s content and accuracy being invalid. All deposits must meet our deposit criteria.

What happens to the images after they are scanned? Are the check images stored permanently on our local phone?
The checks are stored on the phone for 10 days within the mobile app.

Are my SnapDeposits secure?
Yes, all information is stored in our multi-layer secure system.

How long should I save the original check(s) after scanning?
Checks should be securely stored for a period of thirty (30) days after you receive confirmation that your deposit has been accepted. This provides sufficient time for research in case there is an issue with the image quality or if the original item is required for any other reason.
Do not leave your deposited check lying around unsecured and do not put the deposited checks in trash or recycle bins unless they have been shredded first. The paper check should be stored in a secure place and should be irretrievably destroyed after the 30-day retention period. A cross-cut or diamond shredder will assist in complete destruction of the check information.

When will my funds be available? Am I subject to holds when using SnapDeposit?
The first $200.00 of a deposit will be available immediately. The remaining balance will be available the second business day. The Credit Union reserves the right to extend the hold if it is determined a longer hold is necessary.

What do I do if I get an error message while making a deposit?
Review the message for failed reasons and make adjustments accordingly.

If I entered an incorrect amount for a deposited check, should I re-deposit the check?
No. The check can only be deposited using SnapDeposit once. If you’ve entered the check amount incorrectly, it will most likely be in a pending status awaiting further review. In many cases a 1st Financial Representative will review the deposit, correct the amount, and adjust your account, allowing the check to process. However, if you do not see that the deposit posted, please contact 1st Financial at 636-916-8300.

I made a deposit using SnapDeposit, but the check was returned by the paying institution. What can I do now?
You will be notified by the 1st Financial Accounting Department.

Where can I go to receive help with SnapDeposit?
Visit our website at https://www.1stfinancialfcu.org/member-benefits-and-services/mobile-banking/ There you will find a frequently asked questions document along with instructions for using SnapDeposit. If you do not find the answers there, please call our Member Services Department at 636-916-8300, and we’ll be glad to help.

Check Image Tips:

  • Take the photo against a background with a strong contrast between the check and the surrounding area.
  • Position the camera above the check so there is no angle.
  • Move any objects that show up in the picture away from the check.
  • Make sure the check is visible, contains all four corners, is well lit and in focus.
  • The check must contain a readable check number, payee name, and endorsement as described below.
  • The check must contain a readable character (numeric) amount of the check and legal amount of the check.
  • The check must be drawn on an institution located within the United States.

Deposit Instructions:

  • Download and Launch the 1stFinFCU mobile app on your device
  • Login using your user ID and password (this is the same as your internet banking credentials)
  • From the main landing page of the app, tap “SnapDeposit” to begin
  • Next, tap the “Deposit a Check” button
  • Enter the amount of the check in the field provided
  • Endorse the item as required: “for mobile deposit only” followed by your signature
  • Tap the “Check Front” button to take a picture of the front of the check
  • Tap the “Check Back” button to take a picture of the back of the check
  • Select the account to receive the deposit
  • Tap the “Deposit” button
  • The next screen will display a confirmation. Tap the “Done” button to finish or “Deposit Another” if you have additional checks to deposit
  • Lastly, a confirmation email indicating that the check is being processed will be sent to the email address on file
  • Securely store your check for 30 days and then shred it after that time for security purposes

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