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Netbr@nch Secure Key Enhanced Log-In Security Quick Tips

How to Enroll a Computer/Browser

Step 1:
User clicks on Continue on Netbr@nch Secure Key/Enhanced Log-In Security Prompt screen, or goes to User Options ŕ Enhanced Login Security

Step 2:
On the Enhanced Login Security screen, user leaves first (default) radio button selected, and clicks on Submit.

Step 3:
On the popup window, user clicks on OK. The Netbr@nch Secure Key feature puts a cookie** on the user’s browser.

Step 4:
A success screen displays.

Tips – Enroll a Computer

  • Users can enroll as many computers and browsers as they wish.
  • Once a user enrolls their first computer, the user is now enrolled in the Netbr@nch Secure Key feature.

Temporary Access – Challenge Questions

Step 1:
Enrolled user logs into Internet Banking from an unenrolled computer or browser.

Step 2:
System displays a screen with the user’s challenge question(s).

Step 3:
User enters the answer(s) and is taken to Internet Banking.

Tips

  • A user will only be challenged if they are an enrolled user, but are using an unenrolled computer (at the library, at work, at a friend’s house, etc.)
  • If a user wants to enroll an additional computer, they will have to go through the challenge screen and answer the password questions on that computer, then go to User Options in Netbr@nch ŕ Netbr@nch Secure Key - Enhanced Login Security and enroll that computer.
  • These are the same questions and answers used for the Forgotten Password (FPW) feature.
  • Users are required to set up challenge questions and answers the first time they log in unless you have previously set up the questions and answers for the Forgotten Password option. You will NOT be asked for additional questions and answers if have already set up your Forgotten Password option.
  • If you do not remember you challenge questions and answers, please contact us to have your account re-set. You may call us directly at 636-916-8300 or 1-800-288-7618 during business hours.

**HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users

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