Exciting New Changes Coming To The Way You Manage Your Accounts!

 

You asked for a better digital banking experience and we listened. In August, online and mobile banking is getting a big upgrade! Scroll down for important information about what to expect and what to do when you log in for the first time.

We are very excited to show you a few things you can expect along with some answers to questions you may already be asking. We can’t wait to share these exciting new tools with you in August!

 

 

 

Easier Card management

Make your Visa credit card payments quickly and easily from now on!  Set up alerts, manage your lost or stolen card and tell us when you are traveling with your debit and credit cards to make your life so much easier.

 

 

MANAGE All Of your accounts in one place

Now you can set up ALL of your accounts, loans and credit cards (even when they aren’t from 1st Financial *gasp*) to review in one place. We’ve also made transfers between external accounts easier as well!

What’s New With Online and Mobile Banking

  • online banking gif

    New Self Service Tools
    Do more without having to visit or call the credit union

    Submit skip a pay requests

    Open new accounts or apply for new loans

    Update your contact information

    Enroll in debit card courtesy pay

    Easier digital transfers to friends and family

  • Credit Builder Improve Your Credit Icon

    New Money Management Tools
    Experience new tools to move and manage your money

    Set savings goals

    Create custom dashboards and widgets

    Add non-1st Financial accounts

    Check your credit card statements and rewards balances

Commonly Asked Questions

Here are some commonly asked questions about our new digital banking launch.

1st Financial Federal Credit Union is dedicated to providing technology that helps our members better manage their personal and business finances. We have listened to your feedback and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust online banking experience to fit your needs.

We’re excited about the digital banking system and our growing ability to offer you all the services you’ve grown used to accessing in a physical branch or that has required calling our eCenter team. More of these tasks will be available to you within our our new digital banking systems.

No, your username and password will not change.

You will need your current username to login for the first time. If your current username doesn’t meet the new requirements you will be prompted to select a new one. Requirements include at least 1 letter, cannot include your social security number or account number, and must have 8 – 50 characters (cannot include the following :& <>).

Important to Note:
If you have changed your username or password since August 6th, you will need to log in using your prior login credentials.  You can also change them during your first log in.

Yes, you will eventually need to download the new app in either the Apple App store or Google Play (link will be found here soon). Once you’ve downloaded the new mobile banking app, you will delete the old mobile banking app from your device.

Our core services and features you are familiar with like Bill Pay, transferring funds, account alerts, and remote check deposit will remain available—and also improved. These features will be easier to use, more intuitive, and offer more value to you.

The overall look and feel of online banking will change. The desktop and mobile versions of online banking will be more similar and you’ll be able to do nearly everything from your phone you can do from a desktop computer—because we know you’re always on the go. In addition, the technology will be updated much more regularly to stay current with the latest trends.

In addition, the accounts you will be able to view may be different. The new digital banking platform is built around you. This means that whoever logs in will see accounts and loans associated with the Social Security Number of the primary account owner under that single login. If you log in like you’re accustomed to doing, you may see more accounts or loans than have been visible to you before. No more logging into several accounts to see everything!

A Few Important Notices:

External transfer data will not migrate over to the new system.
If you have set up a scheduled transfer to or from another financial institution (External Transfer) to deliver on or after August 17th, that transfer will not deliver as we convert to our new systems.  All external accounts will also need to be re-established in the new system after August 18th.  No changes will need to be made to any of your existing bill payments.  These will all process as normal throughout the conversion process.

 

Text banking will no longer be available.
Very few members have utilized this service and for the time being, we will be removing this service until we can provide a better text banking experience for our members.

Yes.  Unfortunately, there will be a period of time when all online and mobile banking will be unavailable as we convert to the new system.  Please refer to the schedule below and be prepared to plan accordingly.

Monday August 17th
10:00 AM
All access to Online and Mobile Banking will be shut off to prepare for the conversion. During this time you will be unable to access your accounts via online and mobile banking, as well as Bill Pay and Statements.  Please be prepared to review your accounts and make necessary plans prior to this time.

Tuesday August 18th
10:00 AM
Members will use their existing username and password to log into the new site.  Their existing bill pay, scheduled bills, billpay history, scheduled transfers, and account history will be available and processed as normal.  Any scheduled external transfers (to/from another financial institution) will need to be set up again.

Keep an eye on this page, first of all. We’ll be posting regular updates. We’ll also be sending updates and notifications to your current online banking account.

Other things you can do right now:

  • Update your contact information with us so we can connect with you about these important changes.
  • Take a look at your accounts and who has access to them. Make any access changes now so your online and mobile banking  experience is what you expect.
  • Know what transfers and bill payments you currently have set up so you can ensure they all transfer correctly, or re-set up the ones that need to be reconnected.
  • If you are Quickbooks or Quicken user, see the FAQ below for detailed instructions on how to prepare your systems.
  • Read through all FAQ’s, especially the “What Will Change” section to learn more about changes to External Transfers and Text Banking.

1st Financial’s digital banking platform works best with Chrome, Firefox or Safari.

Yes, the list of Bill Payees that you previously established will automatically convert to the new system.

The update will require you to modify your financial management settings and possibly update your software to ensure a smooth transition of your data. If your financial management system is not disconnected and reconnected to our Online Banking services as instructed below, it may lose information and cause transactions to fail.

View Helpful Instructions Below:

Mint Conversion Information
QuickBooks Desktop Conversion Instructions
QuickBooks Online Conversion Instructions
Quicken Conversion Instructions

Your Action Dates:

The reference guides will mention two “action dates”.

1st Action Date: August 17, 2020 – the date/time that your current platform will be disabled.
2nd Action Date: August 18, 2020 – the date that you can connect to the new platform.

Important Information –

Intuit aggregation services (Express Web Connect) will be interrupted for up to 3-5 business days. Intuit product users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online (QBO)
  • Mint

 

Please carefully review all downloaded transactions after you complete the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please email us at contactus01@1stfinancialfcu.org

Additional Resources

 

Beginning August 17th, Contact Center hours will be extended to:
8AM – 6PM Monday – Friday
8AM – 1PM on Saturdays

 

 

  • Logging in for the first time

    Watch our short video that walks you through logging into the new desktop version for the first time.

  • New User Registration

    New user registration is simple through online and mobile banking.

  • dashboard Overview

    Logged in but want to customize your home screen to fit your needs? Here’s how… (tip: create categories and rename your accounts to make it easier to find what you need).

  • Forgot your Password?

    Easily reset your password using online and mobile banking.

Need more information?

If you have any questions, we’d be happy to chat with you. Please contact us.

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