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Exciting New Changes To The Way You Manage Your Accounts!

 

You asked for a better digital banking experience and we listened. Online and mobile banking has been given a big upgrade! Scroll down for important information.

We are very excited to show you a few things  along with some answers to questions you may already be asking.

If you are a mobile banking user, you will need to download the new app to log in and access your accounts.

Download the new Mobile Banking App here:

Download on the App Store Apple Icon Get it on Google Play Logo

New Mobile Banking App Not Working?

If you have tried updating your current mobile banking app and are experiencing issues, please delete the app from your device and then download and reinstall it again. Once the new app is installed, please delete the old app from your device.

See More Resources

 

 

New Savings Tools

Saving for your goals can be complicated.  Now you can manage your savings goals quickly and easily.  Become the boss of your finances!!

 

 

Easier Card management

Make your Visa credit card payments quickly and easily from now on!  Set up alerts, manage your lost or stolen card and tell us when you are traveling with your debit and credit cards to make your life so much easier.

 

 

MANAGE All Of your accounts in one place

Now you can set up ALL of your accounts, loans and credit cards (even when they aren’t from 1st Financial *gasp*) to review in one place. We’ve also made transfers between external accounts easier as well!

What’s New With Online and Mobile Banking

  • online banking gif

    New Self Service Tools
    Do more without having to visit or call the credit union

    Open new accounts or apply for new loans

    Update your contact information

    Enroll in debit card courtesy pay

    Easier digital transfers to friends and family

  • Credit Builder Improve Your Credit Icon

    New Money Management Tools
    Experience new tools to move and manage your money

    Set savings goals

    Create custom dashboards and widgets

    Add non-1st Financial accounts

    Check your credit card statements and rewards balances

Commonly Asked Questions

Here are some commonly asked questions about our new digital banking launch.

1st Financial Federal Credit Union is dedicated to providing technology that helps our members better manage their personal and business finances. We have listened to your feedback and we know we can provide an improved experience compared to what we offer today. To continue our commitment to offering enhanced technology and security to our members, it’s important that we upgrade to a system that can bring you a robust online banking experience to fit your needs.

We’re excited about the digital banking system and our growing ability to offer you all the services you’ve grown used to accessing in a physical branch or that has required calling our eCenter team. More of these tasks are available to you within our our new digital banking systems.

No, your username and password did not change.

You will need your current username to login for the first time. If your current username doesn’t meet the new requirements you will be prompted to select a new one. Requirements include at least 1 letter, cannot include your social security number or account number, and must have 8 – 50 characters (cannot include the following :& <>).

Important to Note:
If you have changed your username or password since August 6th, you will need to log in using your prior login credentials.  You can also change them during your first log in.

Yes, you will need to download the new app in either the Apple App store or Google Play. Once you’ve downloaded the new mobile banking app, you will delete the old mobile banking app from your device.

Get it on Google Play LogoDownload on the App Store Apple Icon

Our core services and features you are familiar with like Bill Pay, transferring funds, account alerts, and remote check deposit are still available—and also improved. These features will be easier to use, more intuitive, and offer more value to you.

The overall look and feel of online banking has changed. The desktop and mobile versions of online banking are more similar and you can do nearly everything from your phone you can do from a desktop computer—because we know you’re always on the go. In addition, the technology will be updated much more regularly to stay current with the latest trends.

In addition, the accounts you are able to view may be different. The new digital banking platform is built around you. This means that whoever logs in will see accounts and loans associated with the Social Security Number of the primary account owner under that single login. If you log in like you’re accustomed to doing, you may see more accounts or loans than have been visible to you before. No more logging into several accounts to see everything!

A Few Important Notices:

External transfer data will not migrate over to the new system.
If you have set up a scheduled transfer to or from another financial institution (External Transfer) to deliver on or after August 17th, that transfer will not deliver as we convert to our new systems.  All external accounts will also need to be re-established in the new system after August 18th.  No changes will need to be made to any of your existing bill payments.  These will all process as normal throughout the conversion process.

 

Text banking is no longer available.
Very few members have utilized this service and for the time being, we have removed this service until we can provide a better text banking experience for our members.

1st Financial’s digital banking platform works best with Chrome, Firefox or Safari.

Yes, the list of Bill Payees that you previously established have automatically converted to the new system.

The update will require you to modify your financial management settings and possibly update your software to ensure a smooth transition of your data. If your financial management system is not disconnected and reconnected to our Online Banking services as instructed below, it may lose information and cause transactions to fail.

View Helpful Instructions Below:

Mint Conversion Information
QuickBooks Desktop Conversion Instructions
QuickBooks Online Conversion Instructions
Quicken Conversion Instructions

Important Information –

Intuit aggregation services (Express Web Connect) will be interrupted for up to 3-5 business days. Intuit product users are encouraged to download a QFX/QBO file during this outage. The following services will not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online (QBO)
  • Mint

Please carefully review all downloaded transactions after you complete the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please email us at contactus01@1stfinancialfcu.org

If you have updated your current mobile banking app on your iPhone and you are receiving an error, please delete the current app from your device and then download and reinstall it again from the app store.

Download on the App Store Apple Icon

It takes longer for apps to download to the the Google Play store so you will not find our new app by searching for it on the Google Play store yet.

Please click on the button below to download our new mobile banking app to your Android device. Once the new app is downloaded, please delete the old app from your device.

Get it on Google Play Logo

We have a known error in the SnapDeposit feature that generates an occasional “service unavailable” error.

To avoid this error, change the “Depositing to” account in the drop-down list to another account and then change it back to your preferred SnapDeposit account and you should not receive the error.

We apologize for this inconvenience and are working to correct this error quickly.

  • Logging in for the first time

    Watch our short video that walks you through logging into the new desktop version for the first time.

  • New User Registration

    New user registration is simple through online and mobile banking.

  • dashboard Overview

    Logged in but want to customize your home screen to fit your needs? Here’s how… (tip: create categories and rename your accounts to make it easier to find what you need).

  • Forgot your Password?

    Easily reset your password using online and mobile banking.

Need more information?

If you have any questions, we’d be happy to chat with you. Please contact us.

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