Q: What are eStatements?
A: eStatements are an online version of your paper statement. You can view your eStatement online through your home banking account 24 hours a day, 7 days a week.
Q: When is my eStatement available for viewing?
A: Your monthly eStatement will be available within the first couple days of each month (or quarter, if you receive quarterly statements). You will receive an e-mail that your statement is ready. You can expect to receive this notification within two business days after the statement ends. Then, log on to Online Banking to retrieve your statement.
Q: Is there a charge for eStatements?
A: eStatements are free to members.
Q: Is it safe to receive eStatements?
A: Yes! Viewing eStatements through your secure home banking account provides security that receiving a paper statement in an unsecure mailbox does not.
Q: Do I have to be enrolled in Online Banking to receive eStatements?
A: Yes. If you are currently not enrolled in online banking contact the credit union at 636-916-8300 for information on how to enroll.
Q: I don’t want to receive an electronic statement. Do I have to?
A: No, it is not mandatory. However, there is a monthly charge of $1.50 to members who wish to receive a paper statement.
In light of rising expenses and in an effort to conserve the amount of paper we use, 1st Financial Federal Credit Union charges members a $1.50 paper statement processing fee. As an alternative to receiving paper statements in the mail, we encourage you to sign up for free eStatements through online banking.