Internet/Email Fraud Alert
Dear 1st Financial Member:
Recently, text messages and voicemail messages were sent to members and non-members cell phones that instruct them to go to a FAKE website to “verify” debit, ATM card numbers and ATM PIN. The FAKE website is www.1stfinancialfcu.net. This site was NOT set up by 1st Financial and was being used to lure consumers to input their account information. Please know that 1st Financial Federal Credit Union will NEVER ask you to "verify" any account information from an email or a website. If you are in doubt about a suspicious email, text message, or phone call, please give us a call at 636-916-8300 or 1-800-288-7618. At 1st Financial , protecting your financial information is our business.
- Never access an organization's Web site from a link provided in an e-mail, but only by typing in the actual URL.
- If you suspect an email, a text message, or a phone call is fraudulent, contact the organization's customer support center immediately.
- Be very skeptical of "urgent" messages that require you to enter confidential information.
- Keep your Internet browser software up to date and use an anti-virus and anti-spam product.
- Give personal and financial information only when you've initiated the contact.
- Check your online account balances and transaction regularly for any discrepancies.
1st Financial Federal Credit Union will never ask you to "verify" any account information from an email. If you are in doubt about a suspicious email, please give us a call at 636-916-8300 or 1-800-288-7618. At 1st Financial , protecting your financial information is our business.
For more information about what is phishing, visit our Financial Library Center.
If you think you have been a victim of phishing, do the following
- Contact the Credit Union or any other financial institution where you do business;
- Close your credit union/bank account(s);
- Close any credit cards that may have been affected;
- Report your ATM/Debit/Check card as stolen or compromised;
- Contact the U.S. FEDERAL TRADE COMMISSION
The FTC oversees the operation of credit bureaus and maintains a database of identity theft cases used by law enforcement agencies for investigations.
- Consumer Response Center: (877) 382-4357, or online atwww.ftc.gov
- ID Theft hotline: (877) 438-4338, or online at www.consumer.gov/idtheft
- Download the FTC Identity Theft Affidavit Instructions and Form
- Internet Crime Complaint Center (IC3)
1st Financial Federal Credit Union