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Vishing: Don't Take the Bait

October 2, 2008


Fraudulent Phone Calls Requesting Financial Information on the Rise: Don’t Be Fooled

By using automated dialers and computerized voices, scammers are working hard to trick consumers into giving them their credit card numbers, bank/credit union account numbers, debit card numbers, etc.

Posing as a financial institution, credit card company, or government agency, these scammers often called “Vishers” (similar to the email scam of phishing for information only Vishers use the phone instead of email to attempt to gain personal financial information), typically state that there has been some type of unusual activity or de-activation on the consumer’s account or credit card to convince the consumer to enter their personal financial information. This is a scam.

Your credit union will never call you or email you to verify any account information. If you ever feel that the call is fraudulent, please hang up and call the credit union at 636-916-8300 immediately.

How “Vishers” Attempt to Gain Personal Financial Information -

The criminal configures either a computerized phone dialer to call phone numbers in a given region or accesses a legitimate voice messaging company with a list of phone numbers.

  • When the victim answers the call, an automated recording, is played to alert the consumer that their credit card has had fraudulent activity or that their bank/credit union account has had unusual activity. The message instructs the consumer to call the following phone number immediately. The same phone number is often shown in the spoofed caller ID and given the same name as the financial company they are pretending to represent
  • When the victim calls the number, it is answered by automated instructions to enter their credit card number or bank account number on the key pad.
  • Once the consumer enters their credit card number or bank account number, the visher has the information necessary to make fraudulent use of the card or to access the account.
  • The call is often used to harvest additional details such as security PIN, expiration date, date of birth, etc.

1st Financial Federal Credit Union will never call you or email you to verify any account information. If you ever feel that the call is fraudulent, please hang up and call the credit union at 636-916-8300 or 1-800-288-7618 immediately.

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