Need to replace a credit or debit card?

Please select one of the options below to reach us so that we can get this taken care of for you.


If you need to report a lost or stolen card or to order a replacement Visa Debit Card:

During normal business hours, you can call a 1st Financial Member Service Representative at (636) 916-8300 or 1(800) 288-7618.  For 24 hour service, call 1(866) 820-8835.

  • Please note, when receiving your new card by mail, it may take 7-10 business days for delivery.
  • To change your PIN after activating your new card, call 1 (866) 985-2273

Contact us via secure email through online banking during normal business hours:
Step 1: Log into online banking.
Step 2: Once you are in your account, click the Secure Message Center link at the top right of the page.



If you need to report a lost or stolen card or to order a replacement Visa Credit Card:

During normal business hours, you can call a 1st Financial Member Service Representative at (636) 916-8300 or 1(800) 288-7618.  For 24 hour service, call 1(866) 820-3898.

  • Please note, when receiving your new card by mail, it may take 7-10 business days for delivery.

Contact us via secure email through online banking during normal business hours:
Step 1: Log into online banking.
Step 2: Once you are in your account, click the Secure Message Center link at the top right of the page.

 

Contact us via the website during normal business hours:

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