Wentzville, MO (December 30, 2016) – 1st Financial Federal Credit Union, a Community Development Financial Institution, (CDFI), has recently announced Lone Callahan as the Vice President of Member Experience.
Callahan joined 1st Financial in November to begin the transition of duties from Chief Operations Officer, Mary Jo Garofalo, who is retiring after 35 years of service.
Callahan has over 20 years of experience in the financial services industry with extensive knowledge of credit union branch management and retail delivery service. Her specialties include staff development, coaching, product and service strategies and implementation, and branch operations and sales. She has held the role of Vice President of Branch Operations and Compliance, most recently, at Harvester Financial Credit Union located in Indianapolis, Indiana.
“I’ve worked with Lone in the past and I’m confident that she has the leadership skills and experience necessary to lead our retail team through the many opportunities that lie ahead,” said Carol Minges, CEO of 1st Financial Federal Credit Union.
Beginning January 1, Callahan will assume full responsibility of overseeing the daily operations of 1st Financial’s call center and four local branches: Wentzville and St. Charles in St. Charles County, Hazelwood in St. Louis County, and Washington Ave, in the heart of the City of St. Louis.
“I am very much looking forward to working with our branches and members to find ways to create an even better experience at 1st Financial. I feel so fortunate to be a part of a credit union that is focused on making a difference in our community,” said Callahan.
For more information about 1st Financial Federal Credit Union and the credit union difference, visit www.thebetterwaytobank.org.
About 1st Financial Federal Credit Union
Like all credit unions, 1st Financial is a member-owned, financial cooperative. 1st Financial Federal Credit Union was chartered on September 3, 1968 as District 837 Credit Union by the International Association of Machinist members employed by McDonnell Douglas. Today, with over 34,000 members and $215 million in assets, 1st Financial is a St. Louis metro area financial institution dedicated to helping members achieve their financial dreams. For over 45 years 1st Financial has provided members with a full line of dependable financial products and services which returns profits to the members in the form of lower rates on loans and higher savings yields. The cooperative nature of credit unions enables 1st Financial to provide products and services at very reasonable rates.
1st Financial Federal Credit Union serves those who live, work, worship, attend school, or regularly conduct business in St. Louis City, St. Louis County, and St. Charles County, Missouri and a wide array of companies throughout the St. Louis metropolitan area. 1st Financial is a member-owned, not-for-profit financial organization committed to providing quality services to the membership while demonstrating safe and sound business practices. Deposits are federally insured by the National Credit Union Administration (NCUA), an agency of the U.S. Government.